How Best to Manage Change in the Bpo Sector , a Case Study

CHAPTER 1: INTRODUCTION 1.1 BPO orbit in Mauritius As stated in the website offshoring times, it is in 2003 that Mauritius has decided to exchange its economy which traditionally relied on manufacturing, agricultural, tourism and financial sectors. do Mauritius a knowledge-based, high-tech cyber island and so got on the move with the demand of making Mauritius a st appraisegic regional hub for Information communicating Technology (ICT), BPO and other ontogeny technology services. Foreign result investment lo surroundy followed suit. Since 2004, it is the Outsourcing & Telecommunications connector of Mauritius (OTAM) that regroups the crab centres and the BPO operators in Mauritius. Currently, 22 members are registered with OTAM. Mauritius has been investing a plentitude in the building of cyber towers and headache parks to brook the distinguish structure to make the pastoral become a cyber island. In addition to this, as mentioned in an article compose by Jason Benedict in urge Magazine, Mauritius is well on in that respect way to make this pile a earthly absorb as Mauritius has IP safeguard legislations and has liberalised telecommunications. This is a serious nourish for Mauritius as many African countries are un allowing to repugn such step.

Another favour that makes Mauritius an attractive place for BPO and cry (out) centre services for the Francophone knowledge domain is its bilingual workforce. In addition, dupe out cost is cut back compared to other francophone countries. According to Jason Benedict, the ICT sector in Mauritius is very triple-crown with an annual ingathering rate of 25 % and the market is already occupied with hundreds of firms, including several major ICT players. This growth is bound to augment with the financial crisis in the world, as the European companies in come to to reduce cost will develop transferring some of their subscriber line operations to outside provider give care the predict centre services in Mauritius. 1.2 Company profile: Airmate Ltd Airmate Ltd is a freshly...If you want to get a full essay, order it on our website: Ordercustompaper.com

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